Shipping Policy

Effective date: 26 September 2026 Service area and carrier Ana Cart ships to serviceable addresses in India, subject to the state restrictions, product restrictions and carrier coverage shown at checkout. We normally use India Post for dispatch and door-to-door delivery, including trackable parcel services where available. Depending on product, destination, serviceability, supplier location or operational requirements, we may use another suitable carrier. Some products are dispatched directly by an approved supplier; this does not change Ana Cart’s responsibility to provide customer support. We do not currently offer international delivery unless explicitly stated at checkout. Processing, dispatch and delivery Orders are reviewed and processed after confirmation. The usual delivery estimate shown on this site is 5–7 days from order placement, but this is an estimate and not a guaranteed delivery date. Delivery can be affected by destination, post-office/carrier operations, weather, public holidays, regulatory checks, strikes, force majeure, incorrect addresses or circumstances beyond reasonable control. Tracking details are provided after dispatch when available. If an order is materially delayed beyond a delivery schedule expressly confirmed for that order, contact Ana Cart through Track Order so that we can investigate and provide the remedy required by applicable law; force majeure and customer-caused delay may affect the remedy. Address and delivery responsibility Customers must provide a complete recipient name, valid phone number, accurate street/locality, state and six-digit PIN code. The recipient should be available to accept delivery and should inspect the parcel promptly. If a parcel is delayed, returned, refused, unclaimed or undeliverable because of an incorrect/incomplete address, repeated failed delivery attempts, refusal, or recipient unavailability, additional shipping charges or a deduction from any refund may apply where permitted by law. Shipping charges and parcel handling Applicable delivery charges are displayed at checkout before the order is placed. Charges may vary by destination, order value, product, pack size, weight or service. All parcels are subject to carrier conditions, packaging requirements and applicable restrictions. We will not ship prohibited, unsafe or unlawful articles and may cancel affected orders. Delivery issues If the parcel is visibly damaged, tampered with, wrong, incomplete or materially delayed, please retain the outer packaging and contact us promptly through Track Order. Do not accept a visibly tampered parcel where the carrier permits refusal, but do not put yourself at risk to do so. Eligible cancellation, return and refund requests are handled under the Cancellation, Returns & Refunds Policy and applicable law. Food safety concerns may also be raised through the appropriate statutory channels.